Failure ID rlg73a-57val9-xd003f-60s703

[GnatBean]

On start up test getting code rlg73a-57val9-xd003f-60s703.

Also why is the world aren't these codes just searchable on your website.

[banhien]

@GnatBean 

The code is unique therefore no searchable. Is it for HDD ?  Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

For (original) Windows 10. Please use Cloud Recovery tool:

                  https://support.hp.com/au-en/document/c06162205

Regards.

[Paul_Tikkanen]

Hi, @GnatBean 

The codes are not searchable because you have to use the HP diagnostics website to generate the report (which is pretty useless anyway).

The diagnostics code website is not available to the public because it provides the PC's serial number, which HP does not want displayed in a public forum.

Here is the failure report generated by the code you posted, minus your notebook's serial number.

As you can see from the report, it tells you nothing that you don't already know...the hard drive has failed, and needs to be replaced as Banhien indicated.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

RLG73A-57VAL9-XD003F-60S703

OK

0000000000

5/17/21

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure