Failure ID

[missjgardner]

Hi!
My laptop won't accept the recovery program that we saved on the USB. When I did the hp pc hardware diagnostics check it got:
Smart check: passed
Short dst: failed
Failure id # m0fdvw-7jh745-mfgh6k-60s403
Product ID: g6r79ua#aba

I appreciate any help,
Jessi

I

[DavidPK]

Hi,

The 24 character error code does confirm a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced.  Additionally, the time code indicates the test was run over two years ago, so the rtc clock may need to be reset.

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

Regards,

DP-K

[missjgardner]

Hi,
Thanks for the info. No, it's no longer under warranty. I would love the info on replacing the hard drive.

Thanks
Jessi

[DavidPK]

Hi,

You're welcome

The drive on the link below is an example of one that would be fine for your notebook.

750Gb Notebook Hard Drive.

The procedure to replace the Hard Drive starts on Page 40 of your Maintenance & Service Guide.

Once done, simply use your Recovery DVDs to reinstall the Operating System on the new drive - A full guide on this can be found on the following link.

http://support.hp.com/us-en/document/c03489643

Regards,

DP-K

[missjgardner]

Hi,
Is this hard? I'm not at all good at this stuff. Would it be better for me to take it to best buy and have them do it?

[DavidPK]

Hi,

It really comes down to what you feel most comfortable with.

It's not that bad replacing the drive in this model - If you haven't done this before, it may be a good idea to have a friend help as well, but you will save a good amount of money doing this yourself.

Regards,

DP-K

[missjgardner]

Hi,
Sorry for all the q's. Could you recommend a HD that's better? My son plays online games, and since we are going to replace it, might as well get a better one.
Thanks
Jessi

[DavidPK · Accepted solution]

Hi,

A better drive will mean applications open faster and Windows will certainly load more quickly, but it won't make any real difference to how a game performs ( although it will initially load faster ) - for anything meaningfully quicker than the drive I linked to previously, you want to consider a SSD - an example would be the drive below.

https://www.amazon.com/Samsung-2-5-Inch-Internal-MZ-75E500B-AM/dp/B00OBRE5UE/ref=sr_1_1?ie=UTF8&qid=...

Regards,

DP-K