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‎09-23-2020 07:15 PM

HP Recommended
Product: HP 15 Notebook PC
Operating System: Microsoft Windows 10 (32-bit)

Hello,

 

I got a hp failure code :

9LXT9F-7PVA8B-MFPWMF-60Q003

can anyone give me some insight on what this code means.  I believe its hard drive 1 issue but any info would be much appreciated.   Thanks for your time.

1 REPLY 1

‎09-23-2020 07:52 PM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number...

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
9LXT9F-7PVA8B-MFPWMF-60Q003OKXXXXXXXXXX9/23/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure...

 

http://h10032.www1.hp.com/ctg/Manual/c04763999

 

After you replace the drive, you can reinstall W10 for free by making bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-f300-notebook-pc-series/8499333/model/8788166

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