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HP Recommended
Microsoft Windows 11

I'm getting the following failure ID on my HP Omen laptop

UBQ311-AB5C1L-XD7U3F-60TW03

 

My laptop gets stuck on the startup/logo page. Left it for about 5 hours today & it never moved. Gets stuck "Preparing Automatic Repair" if I attempt that. 

 

I'm pretty sure my SSD has died, however if I could get a fault description that would really help as obviously HP have stopped us from being able to access these on our own.

1 REPLY 1
HP Recommended

Enter the required information at the link below and it will provide a general report of the problem and the possible way to fix it.

 

HP Customer Support - Service Center

 

You will probably need to install a new SSD and reinstall the operating system.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.