cancel
Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
65
Flag Post

Failure Id

HP Recommended
Hp Pavilion 15 notebook PC
Microsoft Windows 8.1 (32-bit)

Pc unable to boot at all. 

Hard drive short dst check: Failed

 

Failure ID: 9K3SM3-77MAGA-MFPV7G-60XK03

 

What can i do? Is my hard drive done? 

1 REPLY 1
Level 21
Level 21
126,453 116,634 18,945 28,929
Message 2 of 2
Flag Post
HP Recommended

Hei:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
9K3SM3-77MAGA-MFPV7G-60XK03OKXXXXXXXXXX1/10/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

c04402649 (hp.com)

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive.

 

After you replace the drive, you can reinstall W8.1 for free by making bootable installation media from the link below.

 

Download Windows 8.1 Disc Image (ISO File) (microsoft.com)

 

Download the plain W8.1 64 bit ISO file.

 

Use the Microsoft tool that I zipped up and attached below that you will need to transfer the ISO file to a DVD or USN flash drive so that it is bootable, or you can use a different free utility such as Rufus.

 

After W8.1 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Pavilion 15-p084no Notebook PC (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation