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‎04-08-2019 04:37 AM

HP Recommended
Product: HP laptop 15-bs1xx
Operating System: Microsoft Windows 10 (64-bit)

IMG_20190408_124800_3.jpg

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-08-2019 05:38 AM

HP Recommended

That message means the hard drive has failed and needs to be replaced.  That will also,require the Windows OS needs to be reinstalled.


I'm not an HP employee.
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View solution in original post

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5 REPLIES 5

‎04-08-2019 05:38 AM

HP Recommended

That message means the hard drive has failed and needs to be replaced.  That will also,require the Windows OS needs to be reinstalled.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
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‎04-08-2019 09:58 AM

HP Recommended

Thanks and how will I fix please guidance

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‎04-08-2019 11:31 AM

HP Recommended

In order to replace the hard drive, the laptop case needs to be opened and locate the hard drive.  Here is a generalized manual for that model line

http://h10032.www1.hp.com/ctg/Manual/c05493257

The hard drive replacement is on page 53 with the necessary steps to complete the task.  Listed are 2Tb and 1Tb drives, with 1Tb drives being the most common.

https://www.amazon.com/HP-Genuine-Hard-Drive-778192-005/dp/B071HX591Q

Once the new drive is installed then Windows needs to be reinstalled.


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‎04-09-2019 05:43 AM

HP Recommended

Thanks again hope this will work for me well then. Got 2 failure id :m4wc21-0009k2-xd7w3g-619k03

And failure I'd :m4wc21-0009k2-xd7w3g-60rb03 ....if I replace hard drive and reinstall window will the problem be solved completely

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‎04-09-2019 05:48 AM

HP Recommended

Yes.  Replacing the hard drive should solve the problem.


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