Failure id

[Jocaloco]

I made the hard drive check and it says that I have a failure Id ru3q0m 8pea09 gxggrg 60dc03

the product id is 2dq77ua#aba and I would love to know how to fix it 

[banhien]

@Jocaloco 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ?

(a) If Yes, please call HP for a replacement.

In the US:

http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

(b) If No: Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.

   https://www.microsoft.com/en-us/software-download/windows10

The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.

Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

Other option: use Cloud Recovery tool

       https://support.hp.com/us-en/document/c06162205

Regards.