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My notebook pavilion laptop is failing to boot. This has come directly after an update failed the last time I used it. The HP loading screen buffers for about 20-30 seconds then it goes blank and an outline of a box flashes on screen and then directly after buffering messages appear below the screen saying " attempting to undo changes to your computer" and " attempting to recover installments" before going back to the HP loading screen. This continues in a loop. 

I have tried various things such as trying to boot it from the hardrive and I have removed the battery and Done hard resetting but nothing has worked.
Details about the laptop, I got it in 2014 but has worked perfectly up until now. It uses windows 10

1 REPLY 1
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Hi:

 

The only suggestion I can offer, would be to try reinstalling W10 by creating installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you need to recover files from the current installation, when you are asked 'Where do you want to install Windows,' install it over the current Windows installation, and it will create a Windows.old folder.

 

After W10 has completed installing, you can explore the Windows.old folder, find your old user profile and copy the files and folders to your new user profile.

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Then you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/6529948/model/666...

 

When you are sure you have recovered any files you need, you can delete the Windows.old folder by running the disk cleanup utility and then click on the Cleanup system files button on the lower left side of the disk cleanup window.

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