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07-08-2020 02:52 AM - edited 07-08-2020 02:54 AM
Hello I bought a laptop from a store 1 year ago now when I check the warranty status it says product sold without warranty so is my laptop fake or real?
07-09-2020 03:35 AM
Hello @aayanshuagrawal
Welcome !
All HP computers come with some sort of warranty. How long and what type - this depends on the model you have and where the machine was purchased from (local laws/regulations).
If you have checked your warranty here, note that the information shown is what is seen in HP systems. The warranty usually starts from the time the device was released from factory but sometimes there are few weeks or months where is not sold to an end user and stays in a shop. Whenever you need to claim free in-warranty service, what matters is your purchase documents such as invoices or other similar. If your machine is still in active warranty and if you want the data validated and fixed in the HP system, please follow the instructions here to dispute the warranty period.
Hope this helps you.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013