Fan error at start

[abalduina]

At Start black screen saus “fan not working properly” and goes off

[Raj_05 · Accepted solution]

Hi @abalduina,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're experiencing with your HP ENVY TouchSmart M7 Notebook PC, where it displays a black screen stating "fan not working properly" and then shuts off, is likely due to a hardware problem with the cooling system. Here are some steps you can take to troubleshoot and potentially resolve the issue.

Clean the Fan and Vents:

• Power off the laptop and unplug it from any power source.
• Remove the battery (if it's removable).
• Use a can of compressed air to blow out any dust from the fan and vents. Dust accumulation can cause the fan to malfunction.
• Be careful not to blow the dust further into the laptop; try to direct the airflow out of the vents.

Check for Obstructions:

• Ensure that the fan blades can spin freely and are not obstructed by debris or other objects.

Update the BIOS:

• Sometimes, updating the BIOS can resolve hardware compatibility issues.
• Visit the HP support website and look for the latest BIOS update for your specific laptop model.
• Follow the instructions provided by HP to update the BIOS. Ensure your laptop is connected to a reliable power source during the update process.

Run Hardware Diagnostics:

• HP laptops usually come with built-in diagnostic tools. To access these:
  • Turn off the laptop.
  • Press the power button and immediately press the Esc key repeatedly until the Startup Menu appears.
  • Press F2 to access the System Diagnostics menu.
  • Run the System Tests, particularly the Component Tests for the fan and other hardware.

Check the Fan Connection:

• If you are comfortable opening your laptop, check the connection of the fan to the motherboard.
• Ensure that the fan's power connector is securely attached.

Replace the Fan:

• If the above steps do not resolve the issue, the fan itself may be defective and needs replacement.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[abalduina]

THANK YOU FOR HELPING Alden4 HP Support! 

Thank you very much! 

Have a good day