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Level 2
14 12 0 3
Message 1 of 7
146
Flag Post

Fan2 working to slow

HP Recommended
Hp spectre x360 2020
Microsoft Windows 10 (64-bit)

Reopen Follow question 

 

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Fan-2-is-not-working-properly-N...

 

Also Follow those instruction. My fan2 still slow., Overheat my New laptop. 

(beside the Other bugs and problem I do have with this laptop) 

6 REPLIES 6
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HP Support Agent
HP Support Agent
18,532 18,492 794 857
Message 2 of 7
Flag Post
HP Recommended

@rafariva

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

use the following steps:

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Author
Level 2
14 12 0 3
Message 3 of 7
Flag Post
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The laptop is New (less than 3 months), vents are clean. All drivers, SO, bios, are update.

Also, hard reset, no solution. 

Also I have a Other post hopping that someday giveme any good and valid solution.. 

Still fell scam for this product. 

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HP Support Agent
HP Support Agent
18,532 18,492 794 857
Message 4 of 7
Flag Post
HP Recommended

@rafariva

Thank you for posting back.

 

This sounds like hardware related issue with the HP  computer. As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Author
Level 2
14 12 0 3
Message 5 of 7
Flag Post
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New laptop with several problems! Nice!

My Other post, never again answer, what Other post,? Search with my user

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HP Support Agent
HP Support Agent
18,532 18,492 794 857
Message 6 of 7
Flag Post
HP Recommended

@rafariva

Thank you for posting back. 

 

I did go through your previous post and found out your case has been escalated to the appropriate team within HP and you will be contacted as earliest possible.

ECHO_LAKE
I am an HP Employee

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Author
Level 2
14 12 0 3
Message 7 of 7
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Hi. Other hp employee already say that.. Still waiting (until warranty is over) 

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