• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎11-15-2024 05:02 AM

HP Recommended
Product: HP ZBook Power 15.6 inch G9 Mobile Workstation PC IDS Base Model
Operating System: Microsoft Windows 10 (64-bit)

Hey everyone! 

My IT support in the company doesn't know how to solve this issue, so I'm asking here.

Fans are set in BIOS to be spinning constantly all the time, if laptop is plugged in charger. But it is not happening. Instead the device overheats and at the very edge fans start at maximum speed for like a minute until device cools down a bit. Eventually it shuts down completely due to high temperature sometimes.

My colleagues are blaming HP for poor cooling design, but there must be some software issue as the fans doesn't obey the setup. 

I can't do much as I don't have administrator rights. If someone has experienced this before and solved it, I will kindly forward the solution to my IT department. 

Thanks a lot in advance! 

Category:
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.