Features not working after OS reinstall

[LoveCake707]

Hiya!

My 2-in-1 laptop is driving me up the wall at the moment. A few weeks ago I turned it on and it had, for some reason done a complete factory reset. Settings, files etc all gone.

I had the files recovered and then the start bar stopped working. It refused to open most of the time when clicked and then if it did, nothing would open from it when clicked on.

Had the OS removed and reinstalled (upgraded actually) but since then some of the features haven't been working, The main ones I've noticed are:

Screen rotation not working

Volume adjustment not making any difference

Display mirroring not working.

Does anyone have any advice plz or is it time to get a new one? (I was actually considering it before it first reset itself)

I've looked for driver updates etc and apparently everything is up to date. 

Cheers!

[zoey7886]

@LoveCake707, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Features not working after OS reinstall! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Step 1: Run Windows Update

Ensure that Windows is fully updated. Sometimes critical updates can fix these issues.

1. Go to Settings > Update & Security > Windows Update.
2. Click Check for updates and install any available updates.

Step 2: Update Drivers

Make sure all your drivers (especially chipset, graphics, and touch drivers) are up-to-date.

1. Visit the HP Support website.
2. Enter your product number in the search box.
3. Go to the Drivers & Software section and download the necessary drivers based on your OS.

Step 3: HP Support Assistant

Use the HP Support Assistant to help detect and install any missing or outdated system and drivers.

1. Download and install HP Support Assistant.
2. Run the tool and follow the prompts.

Step 4: Run the HP Hardware Diagnostics

Check if any hardware issues are present that might be causing the problem.

1. Restart your laptop and press F2 during startup to enter HP PC Hardware Diagnostics.
2. Run full system tests and follow any recommendations.

Step 5: Re-configure the Start Menu

The Start Menu can sometimes be reset or corrupted. Resetting it might help resolve the problem.

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Navigate to File > Run new task.
3. Type powershell, check Create this task with administrative privileges, and click OK.
4. In the PowerShell window, type Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} and press Enter.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[zoey7886]

@LoveCake707, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Features not working after OS reinstall! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Step 1: Run Windows Update

Ensure that Windows is fully updated. Sometimes critical updates can fix these issues.

1. Go to Settings > Update & Security > Windows Update.
2. Click Check for updates and install any available updates.

Step 2: Update Drivers

Make sure all your drivers (especially chipset, graphics, and touch drivers) are up-to-date.

1. Visit the HP Support website.
2. Enter your product number in the search box.
3. Go to the Drivers & Software section and download the necessary drivers based on your OS.

Step 3: HP Support Assistant

Use the HP Support Assistant to help detect and install any missing or outdated system and drivers.

1. Download and install HP Support Assistant.
2. Run the tool and follow the prompts.

Step 4: Run the HP Hardware Diagnostics

Check if any hardware issues are present that might be causing the problem.

1. Restart your laptop and press F2 during startup to enter HP PC Hardware Diagnostics.
2. Run full system tests and follow any recommendations.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[LoveCake707]

Hi Zoey, sorry for the delay, haven't had time lately to address this!

It doesn't seem there are any drivers supported for my laptop now it's running windows 11 and not 10.

Is there anything else I can do?

[zoey7886]

@LoveCake707, thank you for the update — no worries at all! 😊

It sounds like your laptop’s hardware is still trying to catch up with the Windows 11 upgrade — and I get how frustrating it must feel when core features like screen rotation or volume don’t respond. Let’s try a few hands-on steps to breathe some life back into it:

Roll Back or Reinstall Specific Drivers

Since official Windows 11 support isn’t available for your model, we can try this workaround:

Right-click Start → Device Manager

For each of these devices, try right-clicking and selecting "Update driver" → “Browse my computer” → “Let me pick…” and choose a Windows 10 version if listed:

Display adapters (graphics)

Sensors (for rotation)

Sound, video and game controllers

You can also manually download older Windows 10 drivers from the HP site and install them in compatibility mode:

Right-click the installer → Properties → Compatibility tab → Check “Run this program in compatibility mode for Windows 10” → Apply.

Enable Sensors and Orientation

Sometimes Windows just needs a nudge:

Press Win + R, type services.msc, and press Enter.

Look for Sensor Service and Sensor Monitoring Service.

Make sure both are Running and set to Automatic.

Also check Settings > Display to confirm Rotation lock is off.

Fix Audio Services

If the volume is stuck:

Right-click the sound icon in the taskbar → Sounds

Go to the Playback tab → Select your speaker → Click Properties

Under the Advanced tab, test different formats (like 16-bit, 44100 Hz)

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[LoveCake707]

Hi again - I'm not seeing anything Windows 10 related?