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‎05-02-2025 09:16 AM

HP Recommended
Product: HP Dragonfly 13.5 inch G4 Notebook PC (6Q256AV)
Operating System: Microsoft Windows 11

My device had a broken mainboard, which was replaced as part of the warranty today. After the repair everything seems to be working again but my finger print sensor is boiling hot. Probably 70°C, it's near impossible to touch it without getting burnt.
It cools down, when the device is off.
Deactivating the finger print sensor in the hardware menu of windows doesn't change anything.

Is it another hardware issue?

3 REPLIES 3

‎05-02-2025 09:46 AM

HP Recommended

Hi @DavidDoh 

 

it's probably a hardware problem, should never have those temperatures.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎05-05-2025 01:33 AM

HP Recommended

Yeah, agreed, so I'll have to ask the repairman to swing by again...

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‎05-05-2025 09:36 AM

HP Recommended

You're welcome, happy to help, please,

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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