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‎05-10-2025 04:47 AM - edited ‎05-10-2025 04:52 AM

HP Recommended
Product: HP ProBook 440 G7 Notebook PC IDS Base Model

I am not able to add my fingerprint to unlock my device.

It says " this option is not available" and "we couldn't find the fingerprint scanner compatible with windows hello fingerprint."

I tried uninstalling and reinstalling the driver and updating my windows.

The driver is Synaptics FS7605 Touch Fingerprint Sensor with PurePrint (TM) with exclamation mark and states error code 43.

I also tried enabling biometrics in the group service and restarting multiple times but nothing seems to work.

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