Fingerprint detection (windows hello) currently unavailable.

[Kathy174]

I had to select Notebook above because laptop was not an option.

Windows Hello fingerprint detection is currently unavailable. In addition, this option is OFF and grayed out: "For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device" --I am using a local account.

[ub6424]

Hello @Kathy174 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.08 Rev.A

20.6 MB

Apr 6, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Install/Update

ELAN Fingerprint Sensor Driver

3.2.12011.10032 Rev.C

1.9 MB

Jan 4, 2022

Download

(4) Reboot and test again ... 

(5) See -> HP Notebook PCs - Fingerprint reader troubleshooting

https://support.hp.com/id-en/document/ish_3888278-3226025-16

(6) More things to check ...

https://www.technipages.com/windows-11-fingerprint-option-is-currently-unavailable

(7) See -> HP PCs - Set Up Sign-in Options for Windows Hello (Windows 10)

( Should be similar in Windows 11 )

https://support.hp.com/us-en/document/c06243676

Section <Setting up a fingerprint reader>

(8) Please report your results

[Kathy174]

I did download and install the BIOS update.  My sign in options did not change:

I was unable to download

ELAN Fingerprint Sensor Driver

3.2.12011.10032 Rev.C

1.9 MB

Jan 4, 2022

Download button didn't work.

[ub6424]

Hello @Kathy174 

I verified the download, please try again:

ELAN Fingerprint Sensor Driver

3.2.12011.10032 Rev.C

1.9 MB

Jan 4, 2022

Download

or

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136843.exe

[Kathy174]

UB6424:

The procedures you sent me for enabling fingerprint detection did not work. I tried all of them. Thanks anyway.

[ub6424]

Hello @Kathy174 

I think that there is a technical problem. Either the fingerscan sensor is defective or the ribbon cable has come loose.

HP warranty valid -> Contact HP support

HP warranty expired -> Live without the fingerprint scanner