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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Hi @Thivyaa_46,
At the sign-in screen:
- Select Sign-in options and try your PIN.
- If it's a Microsoft account, click "I forgot my password", or reset it from another device at https://account.live.com/password/reset
- If it's a local account, answer the security questions shown after a wrong password.
- If none of these work, the only option is to reset the PC (hold Shift and click Restart > Troubleshoot > Reset this PC), which removes your files.
I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
Did this reply help? Click the "Yes" button below to say thanks.
Did it solve your problem? Please click "Accept as Solution" so others with the same issue can find it.
Please keep the conversation in the thread and never post personal data (serial number, email, phone or address).
HP Recommended
Hi @Thivyaa_46,
Just checking in: were you able to solve the issue with the steps above? If it worked, please click "Accept as Solution" on the reply that helped so others with the same problem can find it, and the "Yes" button. If not, let me know what you see and I'll gladly keep helping.
I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
Did this reply help? Click the "Yes" button below to say thanks.
Did it solve your problem? Please click "Accept as Solution" so others with the same issue can find it.
Please keep the conversation in the thread and never post personal data (serial number, email, phone or address).
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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