• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-15-2023 06:20 AM - edited ‎05-15-2023 06:32 AM

HP Recommended
Product: HP ProBook 450 G7 Notebook PC

Hi everyone. 

I just installed a Bios update and so restarted the Pc. 

I didn't look specifically what kind of update it was, but i know it was a Bios update and something about th TouchPad because i saw it on the restart screen. So, as always, it ask the touch id or the password to continue and it was all good, zero problems. 

Now, the installation is done but the Pc doesn't recognize my finger id at all and i don't remember the bios Password cause I've never used it since 2020.

It's maybe something about the fingerprint reader? Or is an issue comes with the update? 

I don't know what to do,  can someone please help me? 

1 person had the same question
1 REPLY 1

‎05-15-2023 08:26 AM

HP Recommended

Update: i found my password, but the fingerprint reader still giving me problems 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.