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Locked

‎10-25-2019 04:09 PM

HP Recommended
Product: HP 15-da0000 Laptop PC
Operating System: Microsoft Windows 10 (32-bit)

Our firewall apparently expired Aug.22 -- we were locked out of our computer unless responding to an 800# who said that they were HP support assistance.  $250 later for technical support they unlocked our pc by taking it over.  Is this a real company or a hacker that can now get into my computer anytime they want?  The computer is running ridiculously slow and I don't want to call them.  What do I do?

2 REPLIES 2

‎10-25-2019 05:00 PM

HP Recommended

@Alisam1 

 

Sorry, you did pay a scammer. HP would NEVER do that.

 

Regards.

BH
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‎10-26-2019 03:08 AM

HP Recommended

Hi

In addition to Banhien's excellent answer, I would add...

 

Windows 10 has a Firewall built with no end date on it.  So it won't expire.

 

I use these....

 

https://download.cnet.com/Bitdefender-Antivirus-Free/3000-2239_4-75902507.html

https://download.cnet.com/Malwarebytes/3000-8022_4-10804572.html

 

https://support.kaspersky.com/viruses/krd18

https://usa.kaspersky.com/downloads/tdsskiller

 

If in doubt please ask.

 

 

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