-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- First Windows 10 installation.

Create an account on the HP Community to personalize your profile and ask a question
03-24-2022 11:34 AM
Hi!
Could you help me please?
I try to install Windows 10 to my HP Laptop 15s-fq2006ua.
The 1st problem I faced is "We could't find any drives. To get a storage driver, click Load driver". I downloaded recommended drives pack for the approximate laptop model (15s-fq2000). The drives pack I put on a USB flash drive.
And the 2nd problem I faced is laptop doesn't see .exe file with recommended drives on a USB flash drive
03-24-2022 12:22 PM
Hi:
Since your notebook as an Intel 11th gen core processor, there is a special process needed to install W10 on notebooks with the new Intel 11th gen core processors...
See the info at the link below.
Here is the link to the driver you need...
This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.
https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe
There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to
When I ran through the steps, I don't get an Extract to option when I right click on the file.
You will probably have the same issue. Download and install the free 7-zip file utility from the link below.
The 2nd file at the top of the page is for 64 bit.
Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.