Forgot my pin

[Ernestibra]

Can't login since l forgot my pin

[VikramTheGreat]

Hi @Ernestibra,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

No worries, forgetting your PIN happens often, and you can still log in and reset it. Here’s what to do:

Option 1: Sign in with Your Microsoft Account Password

1. On the login screen, click Sign-in options.
2. Choose a Password instead of a PIN.
3. Enter your Microsoft account password to access your laptop.

Option 2: Reset Your PIN

Once you’re logged in with your password:

1. Go to Settings → Accounts → Sign-in options.
2. Under PIN (Windows Hello), click I forgot my PIN.
3. Follow the prompts to verify your Microsoft account and set a new PIN.

If You Don’t Remember Your Password

• Use another device to visit Microsoft Account Recovery.
• Reset your password, then return to your laptop and sign in with the new password.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat