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Locked

‎07-14-2023 05:43 PM

HP Recommended
Product: Chromebook x360
Operating System: Chrome OS

Hello, please help. I forgot my chrome book password so I reset it no problem. Now when I enter in my new password I am prompted at the next screen as follows: “Please enter your old chrome book password to access your local data and files” -If I knew that password I wouldn’t have reset it. So I don’t understand why they would set up my laptop like that. I’ve spent 4 hours trying to get in and called numerous customer service numbers to no avail. Can someone please help? I just need to know how i would go about getting all my data back or something. 

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1 REPLY 1

‎07-15-2023 03:27 PM

HP Recommended

Hi,

Thank you for visiting the HP Support Community.

In that case it is not permitted to post instructions about locked password, bios password, windows password cause security measures.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

Regards. Stay safe.

I work on behalf of HP.
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