Forgot password

[Tufhh]

I have a envy ×360 laptop i forgot it's password and pin when i tried to login through pin it disabled fingerprint option.I tried a lot of ways to gain finger print access by not using the laptop for 5days .But it still shows that pin is required to sign in.

[Hawks_Eye]

Hi @Tufhh 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That’s a tough spot to be in—especially when even the fingerprint option is locked out. But don’t worry, there are still a few ways to regain access to your HP Envy x360 without losing your data:

To regain access to your HP Envy x360 laptop after forgetting the password and PIN, follow these steps:

Method 1: Use Password Reset Disk

1. Create a Password Reset Disk: If you previously created a password reset disk, insert it into the laptop.
2. Reset Password:
   • At the login screen, click "Reset Password" and follow the on-screen instructions.

Method 2: Use Safe Mode

1. Enter Safe Mode:
   • Restart your laptop and press F8 repeatedly until you see the "Advanced Boot Options" menu.
   • Select "Safe Mode".
2. Reset Password:
   • Log in with the "Administrator" account (usually with no password).
   • Open "Control Panel" > "User Accounts" > "Manage Another Account".
   • Select your account and choose "Change the Password".

Method 3: Use Microsoft Account Recovery

If you are using a Microsoft account to sign in:

1. Visit Microsoft Account Recovery Page:
   • Go to recover your account.
   • Enter your email address, phone number, or Skype name associated with your Microsoft account.
2. Follow the On-Screen Instructions:
   • Microsoft will guide you through the password reset process, possibly sending you a verification code.

Method 4: Resetting the Laptop

If the above methods do not work, you may reset the laptop to factory settings:

1. Access Recovery Options:
   • Power off the laptop completely.
   • Power it on and immediately press F11 repeatedly until you see the "Choose an Option" screen.
2. Reset PC:
   • Select "Troubleshoot" > "Reset this PC".
   • Choose whether to keep your files or remove everything.
   • Follow the prompts to reset your laptop.

Regaining Fingerprint Access

Once you have access to your laptop:

1. Re-enable Fingerprint Sign-In:
   • Go to "Settings" > "Accounts" > "Sign-in options".
   • Select "Windows Hello Fingerprint" and set it up again.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[gpriyareddy]

The problem is mine is a local account, bitlocker is set up for which i don't have the recovery code.So none ofyour methods are applicable for me .Can u give any other solution

[Hawks_Eye]

@gpriyareddy,

Thanks for clarifying—and I really wish I had better news. Unfortunately, if you're using a local account and BitLocker is enabled, but you don’t have the recovery key, there’s no way to unlock the drive or bypass BitLocker without it.

Here’s why:

🔐 Why BitLocker Can’t Be Bypassed

• BitLocker uses strong encryption that’s designed to be unbreakable without the recovery key.
• Even Microsoft Support can’t retrieve or reset the key.
• If the key wasn’t saved to a Microsoft account, USB drive, printed copy, or file, it’s essentially unrecoverable.

🧭 What You Can Try

Before giving up, check these places one more time:

• Microsoft account (if you ever linked one): https://aka.ms/recoverykey
• USB drives or external storage you may have used during setup
• Printed documents or screenshots
• Work/school account if the device was managed by an organization: https://aka.ms/aadrecoverykey

🧨 If the Key Is Truly Lost

Your only option is to reformat the drive and reinstall Windows, which unfortunately means:

• All data on the encrypted drive will be lost
• You’ll need to create a new local or Microsoft account during setup

You can do this by:

1. Creating a bootable USB with the Windows Media Creation Tool
2. Booting from the USB and choosing Custom Install
3. Deleting the encrypted partition and installing Windows fresh

I know that’s not the answer you were hoping for, but BitLocker is designed to protect your data—even from you, if the key is lost. If you’d like, I can walk you through creating the recovery USB or reinstalling Windows step by step. Let’s make the best of a tough situation.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye