Forgot password

[Tufhh]

I have a envy ×360 laptop i forgot it's password and pin when i tried to login through pin it disabled fingerprint option.I tried a lot of ways to gain finger print access by not using the laptop for 5days .But it still shows that pin is required to sign in.

[Hawks_Eye]

Hi @Tufhh 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That’s a tough spot to be in—especially when even the fingerprint option is locked out. But don’t worry, there are still a few ways to regain access to your HP Envy x360 without losing your data:

To regain access to your HP Envy x360 laptop after forgetting the password and PIN, follow these steps:

Method 1: Use Password Reset Disk

1. Create a Password Reset Disk: If you previously created a password reset disk, insert it into the laptop.
2. Reset Password:
   • At the login screen, click "Reset Password" and follow the on-screen instructions.

Method 2: Use Safe Mode

1. Enter Safe Mode:
   • Restart your laptop and press F8 repeatedly until you see the "Advanced Boot Options" menu.
   • Select "Safe Mode".
2. Reset Password:
   • Log in with the "Administrator" account (usually with no password).
   • Open "Control Panel" > "User Accounts" > "Manage Another Account".
   • Select your account and choose "Change the Password".

Method 3: Use Microsoft Account Recovery

If you are using a Microsoft account to sign in:

1. Visit Microsoft Account Recovery Page:
   • Go to recover your account.
   • Enter your email address, phone number, or Skype name associated with your Microsoft account.
2. Follow the On-Screen Instructions:
   • Microsoft will guide you through the password reset process, possibly sending you a verification code.

Method 4: Resetting the Laptop

If the above methods do not work, you may reset the laptop to factory settings:

1. Access Recovery Options:
   • Power off the laptop completely.
   • Power it on and immediately press F11 repeatedly until you see the "Choose an Option" screen.
2. Reset PC:
   • Select "Troubleshoot" > "Reset this PC".
   • Choose whether to keep your files or remove everything.
   • Follow the prompts to reset your laptop.

Regaining Fingerprint Access

Once you have access to your laptop:

1. Re-enable Fingerprint Sign-In:
   • Go to "Settings" > "Accounts" > "Sign-in options".
   • Select "Windows Hello Fingerprint" and set it up again.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye

[gpriyareddy]

The problem is mine is a local account, bitlocker is set up for which i don't have the recovery code.So none ofyour methods are applicable for me .Can u give any other solution