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- Notebook Operating System and Recovery
- Forgotten power up password x360

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05-30-2017 11:28 PM
Hi @Olaion
Welcome to the HP Support forum. Thank you for posting.
Please, try to enter this >> 31959801
as a response code.
This should let you enter BIOS, start your PC, unlock your BIOS and/or reset security settings.
Let me know if this works for you
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
08-17-2017 11:36 PM - edited 08-17-2017 11:37 PM
Hi @Zilberd
I'm afraid there is no other code to test - the response code you need to enter is generated based on your code you provided, and this one is generated from your BIOS/motherboard.
Could you post your full HP product model and product number (p/n) as descrived here >> http://support.hp.com/us-en/document/c00033108
Besides the numbers you posted, do you see anything else on the screen with regards to the code ? Is there any letter before the numbers , like "i" ?
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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