• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 250 G5 X0R03EA
Microsoft Windows 10 (64-bit)

after the latest windows10 update from 1909 to 2004 I started to have some random freeze (without blue screen), sometime one a day, sometime two a day, and sometime no freeze in a day, all was working fine with 1909 (or previously with 1903).

 

someone pointed out the intel sata ahci controller driver that was updated in this windows10 upgrade: before with 1909 I had the version 10.0.18362.1, now I see 16.8.3.1003. it is possible that this driver causes this freeze? in the hp driver download page or via hp assistant no new driver is available, can I use the previous one or use the generic microsoft one? I tryed to uninstall that driver, but after doing that windows was broken and did not start up at all

 

if it may help, I replaced the 500gb hd with 250gb samsung 860 evo 2 years ago

2 REPLIES 2
HP Recommended

@Simone80 

Need to know several things ...

 

First, HOW did you do the Win10 v20.04 Feature Update?  Was it offered to you via Windows Update?  Or did you FORCE the update yourself using either the MS Media Creation Tool, or Win10 media you downloaded and created?  This is important!

 

Second, how long ago did you do the update?  IF it was recent, you may be able to rollback to Win10 v10.09 -- as I was able to do that a few days ago on a PC that I had update and ran into unrepairable issues.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

hi wawood,

the update was offered via windows update, i did it many weeks after I first saw it, not immediately

I did it in 10/06/2020 so I can't do a rollback, but I made an image via clonezilla: I haven't restored it because it is a business notebook and windows is joined in a domain; one time I had to restore an image and I had to manually rejoin the windows domain because the LAN was prompting me that the domain was not joined, i don't have the administrator's domain password so I prefer not to restore that 1909 image

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.