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Envy x360 15m-bp111dx
Microsoft Windows 10 (64-bit)

Hello. My laptop will power on and work for a few minutes, but then it will freeze and I will get the watch dog violation blue screen or  critical process died and it will reboot. It doesn't matter what I do, this happens. It's been hard to try and fix it because I only have a few minutes with the laptop before it freezes, shuts off, and reboots. I've also noticed my volume is stuck on off and I see sign on screen. It mute. I can increase sounds but it is going down immediately. The volume is being shown in the top left corner of my screen as if I'm holding the button down. Not sure if the two things are related. I tried to used second SSD drive which I made couple months ago and the same result. I use original hard drive and even did not start. Sometimes I see message that I have to install hard drive or os. Where could be problem? Please help. Computer belong middle school students. They need I’d asap. 

I tried to do a recovery on my laptop,

2 REPLIES 2
HP Recommended

@Shtolc 

In my experience, freezing is nearly always caused either by system memory failures or drive failures.

 

You said the PC will no longer boot with the original drive -- so that points to a drive failure.

 

HOW did you install the SSD? Was it a clean install from Windows media? Or did you CLONE the HDD onto the SSD?



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

I am sure that this is not a hard drive. I have original HDD and two Samsung SSD. Different windows 10 updates. The same result. Removed memory the same result. Tested memory passed. It means some part of motherboard or some coney ot working properly 

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