Freezing mouse and restore

[User_16022024]

Greetings All

My HP Spectre x360 is freezing mouse then shutdown and restore. Other time from starting is restore!

Anyone can help?

Thanks, in advance 

[Pallipurath]

Hi @User_16022024,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you are experiencing freezing issues with the mouse and unexpected shutdowns on your HP Spectre x360 can be frustrating. Here’s a step-by-step guide to troubleshoot and resolve these issues:

Restart Your Computer:

• Sometimes, simply restarting your computer can resolve glitches that are causing the mouse to freeze.

Check for Windows Updates:

• Outdated Windows software might be causing system instability. Go to Settings > Update & Security > Windows Update and check for updates.

Driver Updates:

• Update your touchpad/mouse drivers by following these steps:
• Open Device Manager (type "Device Manager" in the search bar and open it).
• Expand the "Mice and other pointing devices" section.
• Right-click on your mouse/touchpad and select "Update Driver."
• Choose "Search automatically for updated driver software."

Update and Reinstall Mouse Drivers

• Press Windows + X and select Device Manager
• Expand Mice and other pointing devices
• Right-click the mouse and select Update driver
• Choose Search automatically for drivers
• If the issue continues:
• Right-click the mouse again
• Select Uninstall device
• Restart the computer (driver will reinstall automatically)

Inspect the Touchpad Settings:

• Open the Settings app by pressing Win + I.
• Go to Devices > Touchpad.
• Ensure the touchpad is enabled and adjust sensitivity settings if needed.

Check for Hardware Issues:

• Ensure the mouse or touchpad is not physically damaged.
• Try connecting an external mouse to see if it works without freezing.

Run the Windows Hardware Troubleshooter:

• Open the Settings app.
• Go to Update & Security > Troubleshoot.
• Select "Hardware and Devices" and run the troubleshooter.

Take care and have an amazing day!

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Regards

Pallipurath.