Freezing

[GreenFroggy]

Hello, my laptop started November 2022, and I installed Windows 11 in a few months.
When I use the program many times for my work such as 3D design and video editing, it already freeze the screen in few hours and rarely get the blue screen because of graphics memory problem. I installed AMD Software Adrenalin Edition and its latest update, there is no issue. I'm worried that the freeze happens during the work process, I don't want to lose everything.

Performance:

• AMD Ryzen 7 5700U with Radeon Graphics 1.80 GHz
• AMD Radeon Graphics, 512 MB Integrated Memory and 31,7 GB Dedicated Memory

I await your response as well as the solution found, thank you very much.

Lara.

[Ric_ob]

Hello, @GreenFroggy 

Thank you for visiting the HP Support Community!

Admin and Mods are here to guide the customer to get the best experience from the Community.

To help volunteers that reply to posts in the Community, please provide more details about your issue. Here are some recommendations of information that can help volunteers to better understand and provide support to your question:

- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
- Operating system (including revisions made with service packs, 32-bit or 64-bit, etc.)
- Connection method - USB, physical LAN, or wireless?
- Error messages - on the printer display and/or computer, any patterns for flashing lights.
- Any system changes before the problem starts (Example: Operating System Update, Software installation);

 
Please let us know if you have any additional questions or concerns. 

Thank you.