Freezing

[Greyson77]

So my hp laptop it is pretty old but it keeps turning on the loading then freezing then turns off and I don’t want to leave my house and I don’t have enough money to buy a new one what do I do I tried everything 

[Max3Aj]

@Greyson77, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand how frustrating it can be when your laptop keeps freezing and restarting, especially when you're trying to avoid leaving the house and replacing it isn't an option. Let's try a few steps to get your system back up and running.

Perform a Hard Reset

This helps clear any temporary hardware glitches:

• Turn off the laptop completely.
• Disconnect the power adapter and remove the battery (if removable).
• Press and hold the Power button for 15 seconds.
• Reconnect the battery and power adapter, then try turning it on.

Boot into Safe Mode

Safe Mode loads only essential drivers and can help isolate the issue:

• Turn on the laptop and press F8 or Shift + F8 repeatedly before the HP logo appears.
• If successful, select Safe Mode with Networking.
• If it boots fine here, the issue may be with a driver or startup program.

Run HP Hardware Diagnostics

HP provides built-in diagnostics to check for hardware issues:

• Turn off the laptop.
• Turn it back on and immediately press Esc, then F2 to open HP PC Hardware Diagnostics.
• Run the System Tests (especially the Memory and Hard Drive tests).

Reset BIOS to Defaults

Corrupted BIOS settings can cause freezing:

• Turn off the laptop.
• Turn it on and press F10 to enter BIOS.
• Press F9 to load defaults, then F10 to save and exit.

System Recovery (if nothing else works)

If the system still freezes, you can try restoring it to factory settings:

• Turn off the laptop.
• Turn it on and press F11 repeatedly to access HP Recovery Manager.
• Choose System Recovery (this will reinstall Windows, so back up data if possible).

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support