Fresh Install of Windows 8.1 - Missing Unidentified Drivers

[PenguinHelpDesk]

Hello all,

I have a client laptop that I performed a fresh install of Windows 8.1 on. The install worked fine, unfortunately some drivers are missing that I assume were vendor (HP) specific. Currently the laptop can connect to the Internet wirelessly, but a wired Ethernet connection is "unidentified" and "limited." One of the listed unidentified drivers must be networking-specific, unfortunately all the networking drivers on HP's driver page have to do with wireless connectivity.

I took a screenshot of the unidentified devices from Device Manager, hopefully a member of the HP community can help identify what the drivers are and how to find them.

The laptop is an HP 15-f010wm Notebook PC

Thank you

[REO51ST · Accepted solution]

@PenguinHelpDesk

Try these first.

http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66952.exe

http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66957.exe

http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66955.exe

http://ftp.hp.com/pub/softpaq/sp74501-75000/sp74735.exe

http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66959.exe

REO

[IT_WinSec]

Hi @PenguinHelpDesk

Thank you for posting in the HP Support forum.

Your driver for the network LAN card is this one >> http://support.hp.com/us-en/drivers/selfservice/swdetails/HP-15-Notebook-PC-series/7137590/model/728...

[REO51ST]

@PenguinHelpDesk

If any are still in question then post the hardware ID.

http://www.wikihow.com/Find-Hardware-ID

REO

[PenguinHelpDesk]

Thank you for the list of drivers! Now all but one of the unidentified devices have associated drivers. Unfortunately it seems that the remaining device is still the source of the issue with the wired NIC.

[PenguinHelpDesk]

Issue resolved! The missing driver was sp64340, a different Realtek controller compatible with the system. Thanks all!

[REO51ST]

@PenguinHelpDesk

You may want to install this one also.

http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66954.exe

REO