Fresh install of Win10 fails because of storage drivers missing

[Ramonroca]

Hi everyone,

I formatted my laptop because  I had it for 4 or 5 years and I thought that I could  reinstall using the ISO of WIn10... But I cant.

I downloaded the official ISO from the MS website (win 10 ISO, but the same happens with Win11) , burned it into a USB and booted from the USB.

Everything was fine until when installing WIn10, in the 2nd step, WIndows asks for some storage drivers since it seems it cannot seen the local HD.

I downloaded the official storage drivers from the HP website, and tried to install them during the OS fresh install. However WIndows doesnt like them. I have tried many different versions of the drivers, and no one works.

Versions I have tried: sp144264, sp135876, sp109000, sp152471, sp104438, sp113980, sp111591, sp135989....

Windows always says that there are not suitable drivers in these downloaded drivers. I have also tried to install them anyway, but its worthless.

I have also tried to create a ISO with HP Cloud recovery but it dont like my HP laptop serial number, dont let me to do the ISO and tell me to contact hp support.

https://support.hp.com/lv-en/document/ish_4859717-4859823-16

This website is also useless, I downloaded the drivers again and no luck. 

Please can you help me? I think I just need the good drivers, but I cannot! I like my laptop, it is a good machine and I want to use it! Thanks 🙂

PD: it is weird that I installed Ubuntu some months ago with no problems 😛

[tk_srq]

@Ramonroca,

You said you tried sp144264. It is listed as " Microsoft WHQL certified" on your driver download page, and it seems to be the right RST driver that is compatible with the Windows installation media.

Did you just copy the sp144264.exe file to a usb drive, or extract and copy driver files to a usb drive?

I extracted the "driver" folder from the sp144264 and found it contained 20 files. Did you browse and show the content of the "driver" folder to the Windows installer during the installation process?

[Ramonroca]

Hi Tk_srq,

thanks for answering! Yes, I did extract the files into the USB. In fact I did something more tricky, since my other computer is a Mac. I run the exe in a WIndows vm inside the mac, extracted the files and through the Mac I copied to the USB.

Now I did something different, I mapped the USB directly inside the Windows vm, run the exe and extracted the files into the USB directly... With the same result.

As you can see in the images, the windows installation can see the usb, can see the drivers  but for some reason dont like them. I tried to force the installation of the drivers he dont like, but with the same result

[tk_srq]

 I really don't know why the Microsoft WHQL certified RST driver from your drivers download page doesn't work.

I suggest you use Microsoft Media creation Tool to create a bootable Windows installation usb drive and try again. If that doesn't work, try to use a different usb drive. You need just an 8 GB usb drive for the media creation tool method.

[Ramonroca · Accepted solution]

Hi TK:SRQ, 

I finnalluy contacted HP Support, and they were very helpful since they sent me a USB drive with the ISO image of the laptop. I have installed it and it works perfectly. (The cloud revovery option didnt work neither with hthis laptop model)

So... I will never know what was wrong with my preious procedure 😞 but it is working now thanks to HP support! 😁

(by the way, I allways thought of Apple support of being incredible helpful with giving support to devies out of Warranty, but HP beat them this time! Thanks HP!)