06-21-2020 11:11 PM
Laptop model: 15-da0032
The problem started three days ago. Blue screen stating a problem occurred and windows needed to restart. It restarted to No bootable device found. Hp diagnostics says both the memory and hd are fine. I finally found in bios that the hard drive was incompatible. It was switched to raid. I switched it back to non and it booted up fine, however it was running very slow. It was suggested that I fresh reinstall windows 10. I began the process from USB. Windows install copies files and successfully gets finished but on the reboot, I get a black screen with a very long beep. OR it boots to the hp diagnostics screen. Any suggestions would be awesome
06-22-2020 11:45 AM
I don't know who recommended a fresh install of Windows, but when a PC is running real SLOW, that is an indicator of a failing drive -- so that was bad advice.
As @ieee488 more properly indicated, you will need to replace the drive.
Once you have that, follow the instructions below to restore your PC to working condition:
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.
Here is the link: https://support.hp.com/us-en/document/c06162205
***Please mark Accept As Solution if my post solved your problem***
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