Frozen device

[Buxayor]

Hello everyone, please I need help.

My HP laptop had a charging port issue, which made it impossible to power on the device for about three months. The charging issue has now been fixed, and I was able to power on the laptop today.

However, on startup, I got a message stating that the device has been frozen/locked because it was not used for over 60 days.

Please, I would like to know:

• What exactly caused this lock?

• Is there a way to reset or unfreeze the device?

• Can this be resolved without replacing hardware or losing data?

I would really appreciate any guidance or steps to resolve this issue.
Thank you.

[Deep_World]

Hi @Buxayor,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• What exactly does the lock message say on the screen does it mention “HP Sure Start,” “BitLocker,” or a system administrator lock?
• Did you previously set up any BIOS or security features (like HP Client Security, BitLocker, or a BIOS password)?
• Is this a personal laptop, or is it managed by a company/organization? Laptop Model Name ? 

Here are a few troubleshooting steps you can try:

1. Check BIOS/UEFI Settings
   • Restart the laptop and press Esc or F10 during startup to enter BIOS.
   • Look for any security or lock settings that may have been triggered after inactivity.
2. BitLocker Recovery
   • If the message is related to BitLocker, you’ll need the recovery key. This is usually saved to your Microsoft account or printed when BitLocker was first enabled.
3. Safe Mode Boot
   • Try booting into Safe Mode (hold Shift while selecting Restart > Troubleshoot > Advanced Options > Startup Settings > Restart > choose Safe Mode).

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World