Full factory reset

[Djaloldskool]

Hi I need some help, I did a full factory reset using the hp recovery program, by pressing f11 at start up, when it gets to the very end of the process, I get an error saying the restoration has failed, it gives me the option to try again , save log or cancel, when I try it again it goes through the whole process again, and after an hour or two, I get the same error message, when I press cancel and reboot the laptop, it brings me back to recovery manager, and wont boot into windows, any ideas would be great, thanks.

[Paul_Tikkanen · Accepted solution]

Hi:

The only suggestion I can offer if the factory reset system isn't working, would be to reinstall W10 using the cloud recovery software.

Here is a link for more info on how to create W10 installation media using the HP cloud recovery client software...

https://support.hp.com/us-en/document/c06162205

[Djaloldskool]

Cheers Mate that worked.

[Paul_Tikkanen]

Glad to have been of assistance.

Cheers,