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Locked

‎04-13-2023 03:58 PM

HP Recommended
Product: HP Spectre x360 - 15t-ch000 CTO
Operating System: Microsoft Windows 11

My daughter broke her laptop, an HP Spectre x360 15-ch011dx. Following a harder-than-normal fall on the floor, it would randomly not boot up (press the power button - nothing happens, or press the power button, the light goes on then immediately off before anything is displayed on screen, try a day later, everything works). I tried to repair it by purchasing a  machine on eBay, an HP Spectre x360 15-ch000 "for parts with no memory and no disk"

 

After moving the memory and the disk from my daughter's older machine to the new one, I powered it up and got a message indicating that the cmos checksum was invalid. Before I pressed any key, it changed into a prompt "Enter an administrator password or a power on password"

 

I have tried

(a) re-setting the cmos with Windows+V

(b) Creating a USB Bios Recovery drive with the latest firmware and re-flashing the BIOS using Windows+B

(c) Entering 45422286 (as suggested in a post in this community for a different Spectre model).

 

Nothing worked, I always end up in the prompt asking for a password, or a prompt requesting a Sparekey Recovery (that shows the system Serial Number, which has the format 5CD<4 digits>S<2 digits>)

 

What I would like is to fully reset the machine to a factory default state, no passwords or anything.How can I do it?

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