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‎06-11-2026 09:55 AM

HP Recommended

Hi Team,

My claim was officially approved 18 days ago by HP Global Promotion Services . I have reference number already and contacted all HP Customer support and email address provided by HP itself.  However, I still have not received my GCash voucher code email. Am I still able to receive the Gcash voucher code? or maybe am I still able to receive the gcash voucher directly to my Gcash wallet?

 

Hope I will receive a helpful response. I am hopeless.

 

Thank you!

 

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‎06-13-2026 08:37 AM

HP Recommended

Hi @lrrnmng_,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your claim is officially approved.

Could you please share the reference number or case number with us?


Kindly share the details in a private message.
 

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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1 REPLY 1

‎06-13-2026 08:37 AM

HP Recommended

Hi @lrrnmng_,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your claim is officially approved.

Could you please share the reference number or case number with us?


Kindly share the details in a private message.
 

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
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