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‎12-20-2025 01:14 PM

HP Recommended

Hello,

I am experiencing an issue where my HP laptop freezes during the Fortnite loading screen. The system becomes unresponsive and requires a forced restart.

When the freeze occurs, Windows Event Viewer shows the following errors at the exact time of the crash:

Warning:
"The driver \Driver\WUDFRd failed to load.
Device: USB\VID_04F3&PID_0C00
Status: 0xC0000365"

Critical:
"The server Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter did not register with DCOM within the required timeout."

I have already tried:

  • Updating Windows

  • Updating graphics drivers

  • Disconnecting unnecessary USB devices

  • Disabling Xbox Game Bar

The issue still occurs and only happens when launching Fortnite. Other applications work normally.

I believe this may be related to HP-provided USB, chipset, firmware, or BIOS components. I would appreciate guidance on whether a BIOS change, chipset/USB driver reinstall, or another fix is recommended.

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