Garantie. Customer solution doesnt work

[sergioii99]

I bought a laptop on December 30st 2024 and was told that the warranty is valid for three years from the date of purchase. However, it turned out that my warranty started on November 15th and only lasts for one year. I have the purchase receipt. When I try to contact support, I get an error on the website. Please help resolve the issue

[zoey7886]

@sergioii99, Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide: https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here: https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Regards, 

[sergioii99]

I just talked to you that this function doesnt work. Ive tryied but error 500

[zoey7886]

@sergioii99, Welcome to the HP Support Community! 

We're here to help you tackle that issue with laptop! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,