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‎02-04-2018 07:06 AM

HP Recommended
Product: HP Envy 17T
Operating System: Microsoft Windows 7 (64-bit)

When I try and use the finger print reader Windows says there isn't any data.  When I looked further I was told by windows that I do not have an app to supprt biometric devices.  The Geek Squad has been workin on it and apparently wiped out the appthat supports inputing  fnge prints. The reader blinks and it seems to be working, sort of.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-04-2018 08:45 AM

HP Recommended

Hi, @jmacdx

 

HP consumer notebooks such as yours, use the SimplePass software to enroll fingerprints.

 

Here is the latest version for W7...

 

This package contains the HP SimplePass Identity Protection Software for the supported notebook models and operating systems. This software protects identity information and account access using the computer owner's fingerprint.

 

8.01.62 Rev.A

 

http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76923.exe

View solution in original post

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4 REPLIES 4

‎02-04-2018 08:38 AM - edited ‎02-04-2018 08:39 AM

HP Recommended

beaten to it ...



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎02-04-2018 08:45 AM

HP Recommended

Hi, @jmacdx

 

HP consumer notebooks such as yours, use the SimplePass software to enroll fingerprints.

 

Here is the latest version for W7...

 

This package contains the HP SimplePass Identity Protection Software for the supported notebook models and operating systems. This software protects identity information and account access using the computer owner's fingerprint.

 

8.01.62 Rev.A

 

http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76923.exe

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‎02-07-2018 05:44 AM

HP Recommended

It was the resonse and the link provided to download HP Simplepass that fixed the problem.  I tried to reply earlier but the email was returned because your email was full.  Thanks....

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‎02-07-2018 06:54 AM

HP Recommended

You're very welcome.

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