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HP Recommended
Example: Pavilion dv6
Microsoft Windows 7 (64-bit)

I need to wipe my hard drive clean due to a virus that is shutting down things and making it run really slow so i will need to reinstall windows. There is a product key on the bottom of the lap top but when I go to the Microsoft site to download Windows it says to contact the seller maker of the computer because they installed the progam.. Its crazy to try to find a person to talk to at HP. The shop wants $135 to do that bur I've already backed up all my files and pictures so I figured I could wipe it and reinstall Windows if I could only get a copy  to work with my key code. 

Thanks

Bob

1 REPLY 1
HP Recommended

Windows 7 Home Premium or Pro?

 

Microsoft made .iso files available for download for OEM copies until 2015. Then they pulled them but there are a few mirror sites out there. 

 

https://www.pcsteps.com/45-download-windows-7-iso-legally-free-digital-river/

 

 

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