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‎12-23-2020 05:13 AM

HP Recommended
Product: HP Pavilion X360 convertiable laptops
Operating System: Microsoft Windows 10 (32-bit)

Hi All,

I am struggling to get help from HP support. I am keep on sending chat to Whatsapp messages to the HP support group, but not even getting response now a days. Whenever I am running vedieo's the laptop is behaving strange. Going blank whenever it is running.  I have shared all the artifacts in the HP support whatapps group. last two days no one has responded back. Really, I am very much disappointed with this kind of response.  I need someone who solve this problem completely. 

 

 

1 REPLY 1

‎12-27-2020 01:40 PM

HP Recommended

@Sebitharani

 

I reviewed your post and I understand that the display flickers when you play videos.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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