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- Getting flickering issue from the day one I bought this prod...

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12-23-2020 05:13 AM
Hi All,
I am struggling to get help from HP support. I am keep on sending chat to Whatsapp messages to the HP support group, but not even getting response now a days. Whenever I am running vedieo's the laptop is behaving strange. Going blank whenever it is running. I have shared all the artifacts in the HP support whatapps group. last two days no one has responded back. Really, I am very much disappointed with this kind of response. I need someone who solve this problem completely.
12-27-2020 01:40 PM
I reviewed your post and I understand that the display flickers when you play videos.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee