Getting flickering issue from the day one I bought this product. But I am not getting support

[Sebitharani]

Hi All,

I am struggling to get help from HP support. I am keep on sending chat to Whatsapp messages to the HP support group, but not even getting response now a days. Whenever I am running vedieo's the laptop is behaving strange. Going blank whenever it is running.  I have shared all the artifacts in the HP support whatapps group. last two days no one has responded back. Really, I am very much disappointed with this kind of response.  I need someone who solve this problem completely. 

[The_Fossette]

@Sebitharani

I reviewed your post and I understand that the display flickers when you play videos.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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