Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Getting flickering issue from the day one I bought this product. But I am not getting support

HP Recommended
HP Pavilion X360 convertiable laptops
Microsoft Windows 10 (32-bit)

Hi All,

I am struggling to get help from HP support. I am keep on sending chat to Whatsapp messages to the HP support group, but not even getting response now a days. Whenever I am running vedieo's the laptop is behaving strange. Going blank whenever it is running.  I have shared all the artifacts in the HP support whatapps group. last two days no one has responded back. Really, I am very much disappointed with this kind of response.  I need someone who solve this problem completely. 



HP Support Agent
HP Support Agent
27,931 27,916 1,851 2,487
Message 2 of 2
Flag Post
HP Recommended



I reviewed your post and I understand that the display flickers when you play videos.


Don’t worry, I assure you I will try my best to get this sorted.


What is the product number of your computer?


Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation