• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-29-2022 07:52 AM

HP Recommended
Product: HP Spectre 13-aw0000 x360 Convertible PC series (6XL35AV)
Operating System: Microsoft Windows 11

Had a Spectre Pro x360 G2 Convertible PC that wasn't worth repairing. I purchased an HP authorized refurbished Spectre 13-aw000 x360 Convertible PC series (6XL35AV).  I used an Acronis drive image from the the old laptop to the new laptop following Acronis' True Image manual. I was running Windows 10 Pro. And all seemed to be running fine, including the touchscreen and HP's Tilt Pen.

 

I upgraded to Windows 11 Pro and took updates offered by MS and Intel. Now neither touchscreen nor pen are working. Device Manager shows the ELAN EzTouchFilter on Intel Serial IO I2C Host Controller - 34E8 won't start due to a Code 51 (waiting for another device to start).   There is no sign of MS's HID-compliant touch screen driver nor the HP pen driver, not even as hidden devices. The touchscreen DOES work when in BIOS mode, so this is decidedly a software issue.

 

I am wondering if Intel's video driver update to the Iris Plus Graphics wiped out the missing drivers?  

The problem I run into is HP's Support tools - even with THIS laptop's SN & product numbers will only show me drivers for the older Spectre laptop. I cannot find anyway to get to the screen with the drivers for my current model.

 

Help!!!!

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.