Ghost touches on screen on my HP Pavillion x360

[megang351]

For months I have had sporadic ghost touches on my screen. I have uninstalled recent software updates, made sure all drivers were up to date, run full bit defender virus checks, forced rebooted - everything that I have seen on line - Nothing has helped.  Now it only lasts minutes now before launching into do it's own thing.  It is totally unusable in this current state.  Its only 2.5 yrs old, hardly any use at all, not even daily use.  I assume it is a screen fault - what can be done now?

[Kuroi_Kenshi]

Hi @megang351,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding HP Pavilion x360 Screen Ghost Touch Issue!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Clean the Screen: Ensure that the screen is free from dust, dirt, and moisture. Sometimes, residues on the screen can cause ghost touch issues.

Calibrate the Touch Screen:

• Open Control Panel > Hardware and Sound > Tablet PC Settings.
• Select the Calibrate button and follow the instructions provided.

Update or Roll Back Touch Screen Driver:

• Open Device Manager.
• Expand Human Interface Devices.
• Right-click on HID-compliant touch screen and select Update driver. Choose Search automatically for updated driver software.
• If the issue persists after updating, you can try rolling back to a previous driver version.

Disable and Re-enable the Touch Screen:

• In Device Manager, right-click on HID-compliant touch screen and select Disable device.
• Wait for a moment, then re-enable it by right-clicking and selecting Enable device.

Check for Windows Updates: Ensure your system has the latest updates installed, which may include fixes for touch-related issues.

Conduct a System Reset to Factory Settings (As a Last Resort): If none of the above steps work, consider a system reset to factory settings. Make sure to back up your data first, as this will remove all installed applications and files.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,