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09-01-2019 05:23 PM
Received brand new HP laptop, installed Google Chrome. Opened Gmail: all inbox mail and content appears in a black theme that cannot be adjusted, printing comes out dark as well. All themes in the Gmail menu appear against this dark background. I have tried: uninstalling and installing Chrome several times, turning the laptop completely off each time. The same thing happens. Every time I un-install, Google presents a screen with an opportunity to explain why. I have answered every time, have not heard from them. There have been No error messages, no recent software or driver changes (my HP is brand new and arrived a couple of days ago) I use a wireless connection (router) I bought my HP after having the same situation with an Acer laptop. After hours of honest troubleshooting and costumer support, the vendor asked for their product back and fully re-funded my payment.
My questions: 1. Any one else having this issue with Chrome and GMail ? 2.Could this be a Google/Microsoft compatibility issue beyond the consumer's control?
I will greatly appreciate any bit of experience and expertise you can share. I have little experience and expertise with devices and IT in general.
09-02-2019 12:42 AM
Hi,
Do you have Windows in dark theme? It seems that Chrome will follow the OS theme, so if you have set Windows in dark mode, Chrome wiilfunction in dark mode and you would need to switch the Windows theme.
Regards,
David