Google chrome doesnt work on my laptop anymore, my laptop is mega slow, and More

[Matthew03]

I have an HP pavilion laptop. Its like 4 years old. I dont know why, but chrome stopped working on my computer and now the new Microsoft Edge has stopped working too. The computer is running mega slow and its hard to do stuff on. Ive ran pc cleaners and antivirus software but nothing is helping. Also randomly without my permission, AVG Antivirus has downloaded.  

[Betty0610]

@Matthew03

Welcome to the HP Support Community.

Please help us with the model number/name.

Meanwhile, try the steps from here: https://h22207.www2.hp.com/us-en/document/c04770630

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Matthew03]

Hi, im sorry for the late response. I have been held up with other issues and events. How can i find the model number? All i know off the top of my head is that its a Pavilion Laptop that ive had for almost four years or so. 

thank you

[Matthew03]

Hi again. Sorry for sending two responses. The model number is N5R49UA#ABA and I am running on windows 10 64-bit. It is an HP Pavilion Notebook. 

[Echo_Lake]

@Matthew03

Thank you for posting back. 

Let's try Factory reset your Chrome:

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Power wash. Continue.
5. Follow the steps that appear and sign in with your Google Account. ...
6. Once you've reset your Chromebook:

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Matthew03]

Im sorry but no. It is not a chrome book. If i reset it i will lose al my data. It is a normal laptop.  

[Echo_Lake]

@Matthew03

Thank you for posting back. 

Not to worry, I've got a few more steps to isolate the issue. 

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays.
5. Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.

To run the test, click the Wireless Module, and then click Run once.

• The Wireless Module Test takes 30 seconds to complete.

If the test passes, try these steps:

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.

1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
4. When the Installation is completed message displays, click OK.
5. Close all open applications, restart your computer, then try connecting to the Internet again.

If the test passes, try these steps:

• From the Start screen, type device manager to open the Search charm, and then select Device Manager from the search results. Double-click Network adapters. Right-click the name of your wireless network adapter, and then select Uninstall.
• Click here: https://support.hp.com/in-en/document/c03535285 to complete the troubleshooting steps.

If the test passes, try these steps:

1. Open Start.
2. Search for Device Manager and click the top result to open the experience.
3. Expand the category with the device that you want to roll back.
4. Right-click the device, and select the Properties option.
5. Click the Driver tab.
6. Click the Roll Back Driver button.

And, also reset the internet settings and check connection:

1. Close all open windows and programs.
2. Open Internet Explorer, select Tools > Internet options.
3. Select the Advanced tab.
4. In the Reset Internet Explorer Settings dialog box, select Reset.
5. In the box, Are you sure you want to reset all Internet Explorer settings?, select Reset.

Use this link to find the product number: http://support.hp.com/us-en/document/c03754824

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.