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‎12-25-2019 10:04 PM

HP Recommended
Product: Hp 15 laptop pc
Operating System: Other

I recently just got this laptop( hp 15 laptop pc) from my dad.. tried to do a factory reset but now I cant get in pass the username and password and his info doesnt work.. I am so confused and I know nothing about computers.. help.. please and thank you 

1 REPLY 1

‎12-26-2019 12:50 AM

HP Recommended

Try to restart the System Recovery from power off state. 

Press the power button to turn on and immediately start tapping the Esc key.

You will have a screen with choices- tap F11 key for System Recovery

This should open a "Choose an Option" screen with several choices. Click on "Troubleshoot".

On the next screen click "Recovery Manager".

Next screen Under Help, click "System Recovery".

When Recovery Manager prompts you to back up your files just select "Recover without backing up files".

With any luck you should be on the way to recovering back to factory setup.

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