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LegioNeo7
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Got blue screen that stop code: DRIVER POWER STATE FAILURE what can I do to fix this issue

HP Recommended
HP 15 Notebook PC
Microsoft Windows 10 (32-bit)

Product Name: HP 15 Notebook PC

Product Number: NSYO9VA#ABA

MODEL# 15-1387wm

Born on date: 12-24-17
Factory Installed Wndows 10

Bios Vendor American Megatrends

Got a message after attempting a factory reset that states (stop code: DRIVER POWER STATE FAILURE)

I’ve visited webpage given with some troubleshooting tips with no resolve https://windows.com/stopcode

I follow the steps and directions given but always end back up at this blue screen

image.jpg

 If there is any advice that could be given to help me restore my laptop it would be greatly appreciated. Thanks.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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@LegioNeo7

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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