Got probook without operating system after hard drive warrenty claim

[Ghulam1]

I got a problem in hard drive with error 301 in warranty. HP service centre take my probook and returned me with replaced hard drive but unfortunately it does not have any operating system. I do not have any operating system, how can I can I claim my original operating system that HP gave with machine. 

[Paul_Tikkanen]

Hi:

This is a peer to peer forum.  I do not work for or represent HP.

If you want the original factory installed operating system, you will have to contact HP like you did before, and ask them to send you the W10 recovery media.

Otherwise, you can make your own W10 installation media as follows...

Use the Media Creation Tool.  Make the 64 bit installation media.

https://www.microsoft.com/en-us/software-download/windows10

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.

W10 will find the product key in the PC's BIOS, install and will automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

1. Select Download tool now, and select Run.
2. If you agree to the license terms, select Accept.
3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

5. Select which media you want to use:
6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can install the drivers and available software from the PC's support page.