Graphic Processor

[Onlykdk]

Information HELP - I have a HP Spectre x360 laptop. It is not new. Got a pop-up in PhotoShop saying "graphics processor is incompatible."    In my device manager for Display it shows "MicroSoft Basic Display."   Has HP Spectre x360 EVER had MicroSoft Basic Display as the graphics processor? Thank you so much for help and insight to this. 

(System made me choose a board, but there was not a Spectre x360 or graphic processor option)

[Paul_Tikkanen]

Hi:

You are missing the graphics driver.

The Microsoft Basic Display adapter is what is shown in Windows when the graphics driver is missing,

What is the full model number or product number of your notebook?

Use this guide to find that information, so I can give you the correct graphics driver to install.

How to Find Your HP Laptop Model Number (Video) | HP® Tech Takes

[Jokerrrr003]

hi,

Product name

OMEN by HP - 15-dc0085tx

Product number

4RJ62PA

Chipset

Intel® HM370

Microprocessor

Intel® Core™ i7-8750H (2.2 GHz base frequency, up to 4.1 GHz with Intel® Turbo Boost Technology, 9 MB cache, 6 cores)

[Paul_Tikkanen]

Hi:

Your notebook comes with the Nvidia GTX 1070 GPU.

You need this graphics driver for that model graphics adapter:

NVIDIA Graphics Driver (Windows 10)

https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97164.exe 

[Jokerrrr003]

tnx for everything, but I have this (Your notebook comes with the Nvidia GTX 1070 GPU) but I want to active intel graphics ( intel UHD 630), one question more can my PC display run HDR if yes but it is not supported?

also, can my monitor run HDR ( Acer KG1 gaming monitor / KG271C/ Black, also this is written as not supported, plz help me thank you for everything !!

 

 

[Paul_Tikkanen]

You're very welcome.

Your notebook only has the discrete Nvidia graphics adapter.

See chapter 1 of the service manual...discrete graphics only.

OMEN by HP 15 Laptop PC Maintenance and Service Guide

It does not come with the onboard Intel UHD 630 graphics adapter.

Unfortunately, I don't know the answer to your display questions.

[Onlykdk]

Thank you for your response and very helpful information.  An HP tech spent alot of time working on the situation. It was figured out...    Again, many thanks.   

Blessings ~